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The Hale Difference: Customer Service

We provide one-on-one interactions with our customers.
We provide one-on-one interactions with our customers.

At Hale Cosmeceuticals, we stay on the cutting edge of skin care technology. We create our products using the advanced processes and latest ingredients (naturally-derived and humanely-sourced, of course) to deliver the most potent formulas. But when it comes to customer service, we’re proud to say we’re a bit old-fashioned. We believe that the best customer service is delivered by one live person to another live person. And our personalized customer service is part of what makes Hale Cosmeceuticals different!

That’s why we rely on older technologies to provide personalized customer service.

When it comes to excellent customer service at Hale Cosmeceuticals, we believe in utilizing the latest in skin care research and producing top quality skincare products, but it doesn’t stop there.

The Hale Difference in customer service also incorporates the availability of daily contact and one-on-one interaction our customers can have with a Hale representative. It’s a customer service guarantee!

Personalized Customer Service

Since day one, we have been providing over-the-phone, live customer service. And even in the days of online shopping carts and automated phone systems, we still think this is the best way to get our customers the best skin care products for their needs. So, when you call Hale Cosmeceuticals Monday through Friday between 9 am and 5 pm (Central Time), a live customer service representative will answer the phone. If we happen to miss your call, we will return your call as quickly as possible—usually the same day.

If you have a question about any of our products, that’s no problem! Our representatives are knowledgeable about our entire product line. If for any reason we don’t have the answer to your question, we will take the time to find it! We make it our priority to provide our customers with the information they need to make the best product selections for their skin health needs.

Hale Cosmeceuticals customer service representatives provide every customer with the individual attention they deserve.  Whether you are purchasing skin care products for your med spa, clinic, salon or yourself, your business matters to us!

Committed to Your Satisfaction

Our customer service continues once you have placed your order. We work to get your products to you as quickly as possible. In fact, we process most orders in time to provide same-day shipping. And shipping is free on orders of $100 or more!

If you ever have any issues with your order or product, please contact us immediately. We work quickly to resolve any issues, and we can provide recommendations for product substitutions if what you ordered is not suited for your skin type.

But in our quest to provide excellent customer service, we never just give lip service. We don’t make promises we can’t keep. If we tell you we are going to do something, we do it!

Experience the Hale Difference

Customer service at Hale Cosmeceuticals has one goal: to build personal relationships with our customers. To achieve our goal, we listen to you. Contact us with your questions, to request a sample or to place an order. Our live customer service representatives are waiting to speak to you!

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